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Warranty & Returns


Product Was Recieved Damaged 
 
Product Recieved with Peices Missing 
 
Product is Wrong Colour or Size 
 
Incorrect Product 


Warranty/Claim Form    

         Warranty Form


 
Jettribe Cover Warranty and Guidelines
Thank you for checking out one of the best PWC covers on the market today. Our Jettribe premium cover offers the most water resistant, water repellent and weather protection for your watercraft. Our Jettribe cover is warrantied against defects in materials, manufacturing defects, and poor workmanship for 120 days from the date of purchase. The warranty DOES NOT cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colours and material through time, exposure or extensive use.
If there are any issues or concerns please complete the warranty/claim form and include appropriate attachments (i.e. a copy of you receipt, a description of the warranty issue, as well as pictures of the problem).
 
Warranty/Claim Form
 
If there is a fitting issue, when contacting us be sure to have the year of your craft, and the Jettribe Item code (located on a tag sewn on the inside of the rear of the cover), your watercraft's hull number (located on the rear of your craft) and model of your watercraft.
Plus, we will need to know about any aftermarket external parts like, riser seats, extended handle bars, rear step ladders, wake board kits and mirrors. This will help Jettribe customer service make sure that you have bought the correct cover for your watercraft. We have over 57 styles of covers and they are all made to be an exact fit for the craft.
In the rare occasion where you may have received the wrong year/ part number, and we need to make sure that the cover you received is the correct one. For example, the Seadoo RXT is not the same fit as the RXT-X .

 
Voiding Warranty
Please make note of the following instructions. When putting your Jettribe cover on your PWC, not following these instructions & over-tightening the cover WILL VOID the warranty for your Jettribe watercraft cover. One of the most common issues with the cover is that consumers tend to over tighten our straps.
It works best if there is a little play and give on the cover, especially when trailering. The straps should be pulled snug but still have enough room along the edge of the cover to slide your fist between the cover edge and the rail of your PWC. If it feels tight as drum, then it is too tight! Our Jettribe cover is designed for the elastic shock cord to keep your cover on snug without having to use the heavy tie downs. The tie downs are to be used when trailering at high speed or cross winds as additional security. Please, do not over tighten, the result might break the buckles or put too much strain on the seams.
Our Jettribe covers are made to be an exact fit cover, tailored to your watercraft. The following aftermarket modifications to your watercraft are not covered under our warranty: aftermarket aluminium handle bars, aluminium (ODI end caps) for the grips, aftermarket throttle trigger, rear step ladder, and extended handle poles for stand up skis. We built these covers to the exact fit to the OEM specifics of each.

 
Warranty (Excludes International)
All Items sold by Jettribe Australia come with 120 days Warranty, unless otherwise stated in the item description. (From Payment Date)
If your product is found to be either damaged or faulty on arrival please complete the Warranty/Claim form and submit the form to us within 7 days of receiving the product (with the appropriate attachments i.e. copy of the invoice and/or images of the product issue), please include a copy of the original invoice. Your warranty or claim will not be processed if no Invoice or proof of purchase can be produced. Once your form has been submitted please allow between 24-48 hours for a response to your claim. Once your form has been submitted you shall receive a Return Authorization number (RA#).
The customer is responsible for cost of return shipping. Returns must be received by Jettribe Australia within 14 calendar days from the date the RA# is issued. Full manufacturer's warranties are supplied with merchandise purchased from Jettribe Australia.
 
Return/Exchange Policy
If you receive your item and it is the incorrect product, size or colour we will exchange or issue a refund on unworn, unused, and unwashed products within 14 days of the date of purchase. Refunds will be issued in the original form of payment. For further clarification please complete the Warranty/Claim form.
If you did not receive items you were invoiced for or your package was damaged during shipping, you must complete the Warranty/Claim form and submit the form to us within 14 days of receiving the product (with the appropriate attachments i.e. images of the product), please include a copy of the original invoice. Your warranty or claim will not be processed if no Invoice or proof of purchase can be produced. Once your form has been submitted please allow between 24-48 hours for a response to your claim. Damaged items must be returned in the ORIGINAL packaging for the claim to be honoured. Once your form has been submitted you shall receive a Return Authorization number (RA#).

 
Products must be sent back via REGISTERED POST to the following address, once you have received your (RA#):
 
Jettribe Australia 
PO BOX 4113
Kingsway West NSW 2208 Australia

* Items must be sent back via registered post to ensure the item does not get lost upon its return delivery. Failure to use registered post will result in the cutomer being responsible for the parcel and no refund will be given if the parcel is lost in transport.

 
Restocking Fee
Products that are ordered in wrong sizes, wrong colours, or wrong year model – due to customer mistake. Buyer may be charged a 15% restocking fee based on value of products plus buyer will be responsible for all shipping and handling costs. Provided products are returned in 100% New and unused condition in their original packaging, a full product refund will be issued.

 
Return Procedure (Excludes International)
All items purchased from Jettribe Australia come with a Money Back Guarantee **, this includes original postage BUT NOT the return shipping costs.
Once you have completed the warranty/claim form and have been advised to return your item, pack all items in a sturdy shipping carton (not just the manufacturer's carton). Include a copy of your invoice in the carton. Please keep the original invoice. Print the RA# on ALL 6 SIDES of the shipping carton. Packages without a visible RA# will not be accepted. The customer is responsible for cost of return shipping. Use the most convenient means of shipping (Must be registered). For products returned in accordance with this policy, a replacement product will be shipped within 14 calendar days from the date we receive the merchandise.
Item(s) must be 100% as per new and unused (15% restocking fee may apply if packing is damaged). The customer is responsible for cost of return shipping.
 
International Returns
All International sales are non-refundable, we do not accept liability for lost or damaged items (Insurance options available - Request via email), we will assist clients as much as possible in an unlikely lost or damaged event.
 


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